Privacy policy.

The short version. Noti collects the details you choose to give it, uses them to reply to you and to do the work, does not sell them to anyone, and deletes them on request. Client operational data is covered separately and more strictly under trust and ownership and in your agreement.

Who this covers

Noti is a trading name of F.A LEMON & P LEMON, a partnership, ABN 42 966 457 260, based in Sydney, New South Wales. Contact: hello@noti.com.au or 0417 214 311.

You can deal with Noti anonymously or under a pseudonym if you would rather, though it is hard to quote a job that way.

What is collected

• What you send. Name, business name, phone, email, location, industry and whatever you write in an enquiry, booking or chat message.
• Basic site analytics. Page path, referring page and country, collected without cookies and without anything that identifies you personally. There are no tracking or advertising cookies on this site.
• Client operational data, where Noti has built or supports a system for your business. See below.

Sensitive information — health, racial or ethnic origin, political or religious views, sexual orientation, criminal record — is not collected, and should not be sent.

How it is used

• To reply to you and to carry out work you have asked for.
• To keep a record of our conversation so nothing gets lost between calls.
• To understand which pages of this site are useful, in aggregate.

Your information is never sold, rented or traded, and it is not sent to advertising networks.

Artificial intelligence

Two different things, worth separating.

The systems Noti builds do not use AI unless the client asks for it. Nothing in a client's system is sent to an AI service by default, and a system does not need one to do the work it is built for. Where a client decides they want it for a particular job, that is agreed in writing and carries the same obligations as everything else.

Noti's own work uses AI tools. Like most people running a business, Patrick uses AI assistants to help with writing, research and analysis. Where information about you or your business passes through one, it is under commercial terms that do not permit the provider to train on it, and it is used only for the work you have asked for.

Nothing is used to train a model. Not enquiries, not client data, not anything.

Who else sees it

Nobody, other than the service providers needed to run this business:

• Cloudflare — this site, the databases behind it, and the systems Noti builds.
• Google Workspace — email and documents.
• AI providers — the assistants described above, on business plans rather than consumer ones.

Information is disclosed to nobody else, except where the law requires it.

Where it is stored

Enquiries and bookings are stored in a Cloudflare D1 database in the Oceania region. Some of the services above are operated from the United States, which means information may be stored or processed outside Australia. Providers are chosen for their security posture and their contractual commitments to data protection.

How long it is kept

Enquiries, bookings and correspondence are kept for as long as they are useful — a conversation from two years ago is often the reason a later one makes sense. There is no fixed expiry, and there does not need to be one: ask, and it is deleted. Client operational data is kept for as long as the agreement runs and is dealt with at the end of it under that agreement.

Client operational data

Where Noti builds or supports a system for your business, that system holds your data — which usually includes personal information about your staff and your customers. That is yours, not Noti's, and it is governed by your agreement rather than by this page. In practice:

• Access is limited to what the work requires. Where a system is not part of the job, Noti does not ask for access to it.
• Access is removed on request, or when the work ends.
• It is not used for anything other than building and running your system.
• Your data comes back to you in a usable form whenever you ask for it.
• Confidentiality survives the engagement. Client data and trade secrets stay confidential indefinitely.

Anonymisation

Screenshots and examples published on this site have product names, customer names and identifying figures changed. Client information is not used as marketing material without written permission. See trust and ownership.

Access, correction and deletion

You can ask what is held about you, ask for it to be corrected, or ask for it to be deleted. Email hello@noti.com.au and it will be actioned, normally within a few days. There is no charge and you do not need to give a reason. If you would rather not be contacted at all, say so and that is the end of it.

Security and data breaches

Access to systems is limited to what the work requires. Administrative interfaces are password protected. Services are kept up to date.

No system is perfect. If a breach ever affected information held by Noti, it would be contained and dealt with, and you would be told directly if you needed to know — including any notification required under the Notifiable Data Breaches scheme.

Complaints

If you are unhappy with how your information has been handled, contact Noti first. If that does not resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If this policy changes materially, the date at the top changes with it.